Refund policy
Return & Refund Policy
At Tavora Cars, we want you to shop with confidence. Please read our policy below before requesting a return or refund.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it.
- Be in its original packaging.
- Include all original accessories and contents.
- Be accompanied by proof of purchase.
Please do not send your item back without contacting us first.
To start a return, email us at tavoraprojector@gmail.com. Once your request is approved, we’ll provide you with instructions on how and where to return your order. Returns sent without prior authorization will not be accepted.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us within 24 hours of placing it.
After 24 hours, orders are processed for shipment and cannot be modified, canceled, or refunded due to a change of mind.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at tavoraprojector@gmail.com with your order number and photos of the issue. We’ll review your case and work quickly to provide a suitable solution.
Mystery Box — Final Sale
All Mystery Box purchases are final.
Mystery Boxes are considered personalized products, as each box is uniquely curated and assembled based on the order. For this reason, Mystery Boxes are not eligible for returns, refunds, exchanges, or cancellations once the order is placed.
The only exception is if the Mystery Box arrives damaged, defective, or lost in transit, in which case our Damaged, Defective, or Incorrect Items policy applies. Please contact us within 7 days of delivery with your order number and photos of the issue.
By purchasing a Mystery Box, you acknowledge and accept that the contents are a surprise and that no returns or refunds will be issued based on the items received.
Non-Returnable Items
The following items cannot be returned:
- Items showing signs of use or damage caused after delivery.
- Products not returned in their original condition and packaging.
- Sale or clearance items.
- Gift cards.
- Personalized or custom-made products, including all Mystery Boxes.
- Hazardous materials, flammable liquids, or gases where applicable.
- Non-physical products, including shipping protection purchased on its own or alongside another product, are non-returnable, except where applicable law requires otherwise.
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order for the desired item once your return has been processed.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.
Returned items must still be unused, in their original packaging, and accompanied by proof of purchase.
Please note: Under EU consumer law (Directive 2011/83/EU, Article 16), the 14-day right of withdrawal does notapply to goods made to the consumer’s specifications or clearly personalized. Mystery Boxes fall under this exemption and are not eligible for withdrawal, return, or refund, except in cases of damage, defect, or incorrect delivery.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tavoraprojector@gmail.com.
Need Help?
If you have any questions regarding your order, return, or refund, please contact us before sending any item back.
📧 Email: tavoraprojector@gmail.com